Services
Website Support and Maintenance
Keep your website current, reliable, and useful to your customers. Pixel Mediary provides website support for businesses that need help with updates, technical problems, and ongoing improvements.
Whether we built your website or you already have one, we start by reviewing its setup and understanding what you need. Based in Rogersville, Tennessee, we provide remote support so you can get help without arranging an on-site visit.
Help with the website you already have
Your business changes, and your website needs to keep up. Services evolve, photos become outdated, and forms or integrations may stop working as expected.
With more than 20 years of software engineering experience, Pixel Mediary brings a practical troubleshooting approach to website care. We investigate the issue, explain the options, and agree on the work before making changes.
Support can include:
- Content updates: Change text, photos, contact information, service descriptions, and other page content.
- Layout and design adjustments: Improve page organization, spacing, navigation, and mobile layouts.
- Troubleshooting: Investigate broken links, display issues, error messages, and features that aren’t working properly.
- Forms and integrations: Diagnose problems with contact forms, booking connections, and supported third-party tools.
- Software maintenance: Review and update supported website platforms, themes, plugins, and dependencies, with attention to compatibility.
- Performance improvements: Identify slow-loading pages and address issues within the agreed scope.
- Domain and hosting assistance: Help troubleshoot website connections, DNS settings, hosting configuration, and SSL certificate issues.
Maintenance with care
An update can affect more than one part of a website. Before making significant changes, we review the site’s setup, available backups, and recovery options.
Where the platform supports it, we use a separate testing environment to check changes before they reach your live site. After updates, we check relevant pages and key functions, such as navigation and inquiry forms.
If a problem involves your hosting provider or another service, we help identify what needs their attention and explain the next steps.
One-time help or ongoing support
Some businesses need an occasional content change or help resolving a specific issue. Others benefit from a regular maintenance schedule.
We can discuss a defined support project or an ongoing arrangement based on your website’s platform, complexity, and needs. Together, we establish what’s included, how requests are submitted, and the expected response times.
Support availability and turnaround are agreed on in advance. Ongoing support does not automatically include around-the-clock monitoring or emergency response.
Know what is being changed
You should understand the work being done on your website. We explain the recommended changes, flag any limitations, and identify work that falls outside the agreed scope before proceeding.
For existing websites, an initial review helps us determine what we can support and whether outdated software, access restrictions, or third-party dependencies will affect the work.
Your business should retain ownership of its domain, hosting, and website accounts. We work through appropriate access permissions to carry out the agreed tasks.
Planning a larger improvement
If your website needs more than routine maintenance, we can help you assess the options. A redesign, custom feature, or search optimization project can be scoped separately so its goals, costs, and deliverables are clear.
Explore Web Design and Development
Pricing
Support can be a one-time fix or an ongoing arrangement, so pricing depends on what your site needs. These ranges are a starting point—your consultation will confirm what fits.
For one-time fixes, content updates, and troubleshooting.
After-hours support for one-time fixes, content updates, and troubleshooting.
Ongoing support, up to 2 minor content changes, maintenance, routine updates, scoped to your site's platform and complexity.
Frequently asked questions
Do you support websites you didn’t build?
Yes. We start with a review of your website’s platform and setup to determine what we can support.
What determines the cost of website support and maintenance?
It varies based on the support needs of the client and website. It also depends on the size of the site, number of pages, integrations, and overall complexity of the features that need to be supported
How quickly can you respond to an urgent issue?
Response times are agreed on in advance as part of your support arrangement. Ongoing support does not automatically include around-the-clock monitoring or emergency response.
What if the problem is with my hosting provider, not my website?
We help identify whether an issue involves your hosting provider or another service and explain the next steps.
Can I request a one-time fix instead of ongoing support?
Yes. We can scope a single support project or set up a recurring arrangement, depending on what fits your needs.
Will I still own my domain and hosting accounts?
Yes, your business retains ownership of its domain, hosting, and website accounts. We work through appropriate access permissions to complete agreed tasks.
Let’s take care of your website
Tell us what needs updating, what isn’t working, or where you could use dependable support. If you’re unsure what’s causing a problem, describe what you’re seeing and we’ll help identify a starting point.
Consultations are free and by appointment. Remote consultations are available.